Optus is considering new cyber security policies that could regulate or ban smart glasses in its stores and offices. The move comes amid growing privacy concerns surrounding the devices, particularly cheaper models flooding the Australian market.
Corien Vermaak, Optus’ EGM of security and risk, stated that the focus is shifting toward disclosure rather than an outright ban. This means requiring users to declare when the devices are recording.
Government Moves Spur Corporate Action
Vermaak cited the NSW government’s recent ban on smart glasses at swimming pools where children train as a catalyst for Optus’ policy discussions. She noted that the proliferation of lower-cost smart glasses in Australia has heightened privacy concerns for the company.
“What do we allow in stores is currently being discussed, [and] what do we allow in the office and how do we create awareness around it, because it’s a personal privacy thing,” Vermaak said at a Zscaler customer event.
Cheaper Devices Raise Security Questions
Unlike expensive models from companies like Meta, cheaper smart glasses often come from unknown manufacturers with unclear security standards. This lack of transparency has fueled public anxiety about the devices, with social media platforms like TikTok amplifying concerns.
Vermaak mentioned that Optus has monitored the threat posed by smart glasses for about three months but has only recently begun formal policy discussions. “At a corporate policy level, we’ve definitely taken focus on it within the last month,” she told a local news outlet.
Disclosure Over Prohibition
While a total ban remains a possibility, Optus is leaning toward a disclosure-based approach. This could involve requiring users to verbally announce they’re wearing smart glasses or having the devices emit a visible indicator when recording.
“It’s about being open about your use of technology, which we haven’t seen with the use of smart glasses,” Vermaak said. She suggested that regulators could mandate a recording indicator light to increase transparency.
The federal government’s cyber strategy is also addressing device security, with plans for security labeling to raise awareness about cyber and safety controls.
Public Concerns and Nicknames Reflect Smart Glasses Backlash
Public concern about smart glasses has intensified due to widespread reports of their use in invasive visual recording, particularly targeting young women. This has led to negative nicknames like “glassholes” and “pervert glasses” being associated with the devices and their users.
